SHANGRI-LA HOTEL, JAKARTA **MAIN RESPONSIBILITY**: Ensure smooth operations of the section appointed in the F&B outlet and customer satisfaction, mainly responsible for: - Focus in planning and maximizing seating capacity with proper seating plan. - Monitors the workflow of the restaurant and seats guests accordingly - Ensure updating reservations and VIP’s on daily basis. - To relay any customer complaints to supervisor. - Responsible for simple administration duties as assigned by superior. **REQUIREMENTS**: Due to work pass restrictions, only Citizens of Indonesia (WNI) shall be considered. Fluent in English (oral and written). Minimum one year of work experience in a similar capacity in an international luxury hotel brand. Fresh graduates from a reputable Hotel Academy with outstanding internship or casual experiences are welcome to apply. Exceptional interpersonal skills with attractive personality. Knowledgeable in F&B reservation system and computer literacy. Flexible and able to work extended hours when required.