Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed. **Principle Duties & Responsibilities**: **Manage Platform Support Team**: - Effectively communicate with all related parties to resolve incidents and problems - Find alternative solutions/workaround to resume services while doing root-cause analysis to find the problem - Work with other teams to close the incidents/problems - Manage implementation of solution for problems to production (analyze, build, test, deploy) within the SLA - Manage, track, and monitor progress of incident and fixing - Manage vendors and resources **Implementation of Incident and Problem Management**: - Analyze incident and perform incident resolution within agreed SLA - Investigate root-cause of the problem and perform remediation - Propose solution as part of problem management - Using agile approach in solution delivery where possible - Manage delivery/stability team to resolve production issues and bugs as per agreed target date - Manage versions on software code management tools between production version, development version, production fix version, etc. **Ensure Quality of Solution**: - Review and merge source code from team members (staffs and non-staffs) - Optimize design, reuse or research new model / framework, support standard programming platform, deliver high quality software and improve service management - Continuously review the process and propose changes for improvement - Ensure delivery team complies with all procedures including required documentation **Manage Team**: - Coach and share knowledge to team members - Build the team capability and organize team’s roster - Conduct regular review meeting with team - Support team members to resolve problems / issues - Maintain good relationship with team members and vendors - Regularly review vendor resources and provide feedbacks to resources and vendors **Job Specification**: Qualification: - Degree in Computer Science or equivalent - Having knowledge of Agile development process and technology - Having knowledge of best practices on development technology - Able to speak English and write reports in English **Experience**: - Minimum 6 years of experience in IT - Have detailed working knowledge on micro services, java, web/mobile, jboss - Experience in workflow /backend process is an advantage Knowledge and Skill: - Critical thinking - Problem solving, able to evaluate, analyse and solve problems - Good knowledge on how technology affects the business - Fast learner